Perceived Knowledge Quality: A Sensemaking Perspective

Due to ever-increasing uncertainty in the business environment, perceived knowledge quality has become an imperative, not an option, for innovativeness. Despite its growing recognition, few empirical studies have presented to the literature. This study addresses the understudied issue of what perceived knowledge quality is and how its substructures interact with one another. A model, including its antecedent and consequence, is drawn from a sensemaking perspective and validated using survey data. This study shows that perceived knowledge quality consists of perceived intrinsic, contextual, and actionable knowledge quality. Results indicate that knowledge sharing is a critical determinant of perceived knowledge quality and that perceived intrinsic knowledge quality is mostly affected by knowledge sharing. Perceived intrinsic knowledge quality, however, is not enough, and it should be transformed into perceived contextual, actionable knowledge quality to produce innovativeness. The findings have important theoretical and practical implications which are discussed in this paper.